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Important Tech News

Windows 10 Security Update, March 2020

Slow Burli

Users began reporting that Burli instances on Windows 10 became unexpectedly ‘slow’ or ‘sluggish’ in mid-March 2020, even though no known changes to Burli itself or the network had occurred. Basic diagnostics on the local PC, network, and server(s), show no significant issues. The cause appears to be an emergency patch (CVE-2020-0796) that Microsoft released on March 12, 2020 to address a critical vulnerability in their networking protocol SMB on Windows 10 (and a few instances of Window Server 2019). Burli makes constant use of SMB as it shares data across a network.

Solution

The immediate solution (pending a further update being issued by Microsoft) is to make an exception for the local copy of Burli.exe in Windows Defender on each affected workstation.

In domain environments this normally has to be applied by a user with elevated security permissions, often the IT department. In non-AD environments, a local Administrator of the PC can apply the change. In a default installation, Burli runs from C:\Burli\Burli.exe, though this varies widely and should be confirmed for each workstation.

Once the Windows Defender exception is applied, restart Burli on each workstation and the effect is normally immediate. If there is a copy of Burli.exe running on the Burli file server itself, remember to apply the exception there as well.

Microsoft’s detailed information about the security issue is maintained here: https://portal.msrc.microsoft.com/en-us/security-guidance/advisory/CVE-2020-0796#ID0EGB

Windows 7, Server 2008R2 End-of-Life

Microsoft stopped all support for Windows 7 and Windows 2008R2 in January 2020. If you’re still using either we strongly recommend upgrading to something newer. Burli works well with all more recent versions of Windows.

Burli ended its official support for Windows 7 and Server 2008R2 at the same time that Microsoft did. While we don’t expect any immediate issues, we can no longer guarantee than future updates to Burli products will run reliably (or at all) on Windows 7/2008R2.

Tech Support Options

If you are a customer in an active support contract with Burli, click on one of the options below.

Contact a Support Technician

Technical Support

Email: support@burli.com
Telephone: +1.604.684.3140

General technical support is available by phone or email from our North American office during regular business hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.

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Support Website

Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.

Choose your Burli product below:

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Your user name and password for the new Burli Newsroom support site are the same as the legacy support.burli.com site!

The Burli NE Support Site is up and has some resources, but is not complete yet.  Please see Contact a Support Technician (above) if you can’t find what you’re looking for.

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Remote Support

Burli uses TeamViewer to remotely support our customers’ needs.  Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.


Customers outside North America should contact their local support office.

If you are not currently in a support contract, please contact us.