Tech Support

Important Tech News

Windows 7, Server 2008R2 End-of-Life

Microsoft ends support for Windows 7 and Windows 2008R2 in January 2020 and if you’re still using either we strongly recommend upgrading to something newer. Burli works well with all more recent versions of Windows.

Burli will end its support for Windows 7 and Server 2008R2 at the same time that Microsoft does. Updates to Burli products released after January 2020 may not run reliably (or at all) on Windows 7/2008R2.

Burli and Windows 10

We actively recommend using Burli on Windows 10. Our software also runs very well on recent Server editions of Windows including Server 2016 and Server 2019. There is no reason (from our perspective) not to use these operating systems. Both Burli Newsroom and Burli NE are widely deployed worldwide on Windows 10/Server 2016 with no known issues. Windows Server 2012R2 still works well and will be supported until 2023. Some early adopters are using Windows Server 2019 without any reported concerns.

Reboot issues on Windows 7 | March 2018

In March 2018 customers worldwide began reporting that Windows 7 (not just Burli, the entire Operating System) rebooted when Burli Newsroom (and a variety of other software applications) was launched on some PCs. The issue was traced to a Microsoft security patch for Windows 7 (Windows 8.x and 10 were not affected) released on March 13th 2018. Rolling back the update worked around the issue. Microsoft Updates released since seem not to be affected. If you run into this issue, we recommend applying any pending Windows updates. And, of course, retiring Windows 7 which is at the very end of its life.

Tech Support Options

If you are a customer in an active support contract with Burli, click on one of the options below.

Contact a Support Technician

Technical Support

Email: support@burli.com
Telephone: +1.604.684.3140

General technical support is available by phone or email from our North American office during regular business hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.

Login to our Support Website

Support Website

Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.

Choose your Burli product below:

burlinewsroomlongicon  

Login credentials are needed – contact us if you have lost your credentials!

Your user name and password for the new Burli Newsroom support site are the same as the legacy support.burli.com site!

The Burli NE Support Site is up and has some resources, but is not complete yet.  Please see Contact a Support Technician (above) if you can’t find what you’re looking for.

Install our Remote Access Tool

Remote Support

Burli uses TeamViewer to remotely support our customers’ needs.  Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.


Customers outside North America should contact their local support office.

If you are not currently in a support contract, please contact us.