Current Burli Tech News
Windows 10 End-of-Life, October 2025
Microsoft ended its support for Windows 10 in October 2025. If you’re still using Windows 10 (or earlier) we recommend upgrading to Windows 11. Burli is widely used on Windows 11 and there are no known issues.
Here at Burli we stopped official support for Windows 10 at the same time that Microsoft did. While we have no reason to expect immediate issues, we can no longer guarantee that updates to Burli products – which are now targeted at Windows 11 – will remain compatible with Windows 10.
Log4J2 (aka Log4Shell, Log4J) vulnerability, December 2021
Burli Newsroom and Burli NE are NOT believed to be effected by the high severity vulnerability CVE-2021-44228 in the the Apache Log4j 2 utility. The issue was disclosed by Apache on December 9, 2021.
Burli does not use Java or the affected Java library. Read more…
Windows 7, Server 2008R2 End-of-Life, January 2020
Microsoft stopped all support for Windows 7 and Windows 2008R2 in January 2020. If you’re still using either we strongly recommend upgrading to something newer. Burli works well with all recent versions of Windows 10.
Burli ended its official support for Windows 7 and Server 2008R2 at the same time that Microsoft did. We can no longer guarantee that updates to Burli products will run reliably (or at all) on Windows 7/2008R2.
Tech Support Options
If you are a customer in an active support contract with Burli:
Contact a Support Technician
Email: support@burli.com
Telephone: +1.604.684.3140
General technical support is available by phone or email from our North American office during regular business hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.
Login to our Support Website
Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.
Choose your Burli product below:
Login credentials are needed – contact us if you have lost your credentials!
Your user name and password for the new Burli Newsroom support site are the same as the legacy support.burli.com site!
The Burli NE Support Site is up and has some resources, but is not complete yet. Please see Contact a Support Technician (above) if you can’t find what you’re looking for.
Install our Remote Access Tool
Burli uses TeamViewer to remotely support our customers’ needs. Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.
Customers outside North America should contact their local support office.
If you are not currently in a support contract, please contact us.