Tech Support

Current Burli Tech News

Associated Press (AP) Media API Updates 2024

The Associated Press news wire in America is changing the way it delivers news to broadcast newsrooms. The Web Feeds system that AP used for most a decade was retired in 2022 and was replaced by a Media API. In June 2024 the Media API will add additional security measures that require some customer to upgrade their AP feeds.

Burli’s newsroom systems support the AP Media API and the 2024 security changes.

Customers wishing to check whether their version of Burli works the the latest AP changes can contact the friendly team at for full details or a helping hand with the changes.

Burli and Windows 11

Burli is Windows 11 compatible and many newsrooms run Burli on Windows 11 in production with good success and no known issues.

Before you upgrade, one quick word of caution: we’ve heard anecdotally that some broadcast equipment – AoIP systems, audio hardware, USB devices, etc. – does not fully support Windows 11 yet. Before upgrading it’s worth double-checking that all the drivers and hardware that Burli uses on a given PC is also Windows 11 ready.

Log4J2 (aka Log4Shell, Log4J) vulnerability, December 2021

Burli Newsroom and Burli NE are NOT believed to be effected by the high severity vulnerability CVE-2021-44228 in the the Apache Log4j 2 utility. The issue was disclosed by Apache on December 9, 2021.

Burli does not use Java or the affected Java library. Read more…

Windows 7, Server 2008R2 End-of-Life, January 2020

Microsoft stopped all support for Windows 7 and Windows 2008R2 in January 2020. If you’re still using either we strongly recommend upgrading to something newer. Burli works well with all recent versions of Windows 10.

Burli ended its official support for Windows 7 and Server 2008R2 at the same time that Microsoft did. We can no longer guarantee that updates to Burli products will run reliably (or at all) on Windows 7/2008R2.

Tech Support Options

If you are a customer in an active support contract with Burli, click on one of the options below.

Contact a Support Technician

Technical Support

Telephone: +1.604.684.3140

General technical support is available by phone or email from our North American office during regular business hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.

Login to our Support Website

Support Website

Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.

Choose your Burli product below:


Login credentials are needed – contact us if you have lost your credentials!

Your user name and password for the new Burli Newsroom support site are the same as the legacy site!

The Burli NE Support Site is up and has some resources, but is not complete yet.  Please see Contact a Support Technician (above) if you can’t find what you’re looking for.

Install our Remote Access Tool

Remote Support

Burli uses TeamViewer to remotely support our customers’ needs.  Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.

Customers outside North America should contact their local support office.

If you are not currently in a support contract, please contact us.