Tech Support

Current Burli Tech News

Log4J2 (aka Log4Shell, Log4J) vulnerability, December 2021

Burli Newsroom and Burli NE are NOT believed to be effected by the high severity vulnerability CVE-2021-44228 in the the Apache Log4j 2 utility. The issue was disclosed by Apache on December 9, 2021.

Burli does not use Java or the affected Java library. Read more…

Windows 11, October 2021

Windows 11 is beginning to appear on computers around the world. We do NOT yet recommend using Windows 11 in production with any of Burli’s products. Testing so far suggests Burli is compatible with Windows 11 with only very minor quirks found, but we cannot yet guarantee that Burli will be stable for live production on Windows 11.

Importantly, while Burli itself seems to run well under Windows 11, it is unlikely that all critical 3rd-party drivers will behave as expected. These include drivers for professional media devices (audio devices, AoPI systems), GPIO equipment, and other broadcast hardware. Past experience suggests can take several months before typical broadcast environments are fully compatible and stable on a major new Windows version.

Windows 7, Server 2008R2 End-of-Life, January 2020

Microsoft stopped all support for Windows 7 and Windows 2008R2 in January 2020. If you’re still using either we strongly recommend upgrading to something newer. Burli works well with all recent versions of Windows 10.

Burli ended its official support for Windows 7 and Server 2008R2 at the same time that Microsoft did. We can no longer guarantee that updates to Burli products will run reliably (or at all) on Windows 7/2008R2.

Tech Support Options

If you are a customer in an active support contract with Burli, click on one of the options below.

Contact a Support Technician

Technical Support

Email: support@burli.com
Telephone: +1.604.684.3140

General technical support is available by phone or email from our North American office during regular business hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.

Login to our Support Website

Support Website

Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.

Choose your Burli product below:

burlinewsroomlongicon  

Login credentials are needed – contact us if you have lost your credentials!

Your user name and password for the new Burli Newsroom support site are the same as the legacy support.burli.com site!

The Burli NE Support Site is up and has some resources, but is not complete yet.  Please see Contact a Support Technician (above) if you can’t find what you’re looking for.

Install our Remote Access Tool

Remote Support

Burli uses TeamViewer to remotely support our customers’ needs.  Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.


Customers outside North America should contact their local support office.

If you are not currently in a support contract, please contact us.