Changes to AP Prime Cuts
The Associated Press in America is changing the way it delivers audio to subscribing newsrooms. It is retiring Prime Server and the Prime Cuts website. Burli is fully compatible with the AP’s replacement formats and feeds which are active and usable now. Many newsrooms have made the transition. If you’re a Prime Cuts customer and need a hand making the change (it’s quick and easy), contact our support desk or log in to our support website for full how-to details.
Reboot issues on Windows 7 | March 2018
Microsoft issued a security patch for Windows 7 (Windows 8.1 and 10 were not affected) on Tuesday March 13th that caused Windows 7 to spontaneously reboot while launching Burli (and other software) on some PCs. Rolling back that Windows Update on that PC solves the issue. Microsoft says the problem lies with some hardware driver versions and an improved Update is being readied. In the meantime, rolling back the troublesome Update seems to get things back to normal.
Tech Support Options
If you are a customer in an active support contract with Burli, click on one of the options below.
Customers outside North America should contact their local support office.
If you are not currently in a support contract, please contact us.