Tech Support

Important News

Burli Newsroom / Canadian Press (BN) Customers

You may have received a message from the Canadian Press advising of changes required for updates pending to the MarketWired/GlobeNewswire service on Oct 31, 2017.  Burli Newsroom customers will not be adversely affected by these changes, and no updates are required.  Click here for more details.

If you are a customer in an active support contract with Burli, click on one of the options below.

Tech Support Options

Contact a Support Technician

Technical Support

Telephone: +1.604.684.3140

General technical support is available by phone or email from our North American office during normal office hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.

Login to our Support Website

Support Website

Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.

Choose your Burli product below:


Login credentials are needed – contact us if you have lost your credentials!

Your user name and password for the new Burli Newsroom support site are the same as the legacy site!

The Burli NE Support Site is up and has some resources, but is not complete yet.  Please see Contact a Support Technician (above) if you can’t find what you’re looking for.

Install our Remote Access Tool

Remote Support

Burli uses TeamViewer to remotely support our customers’ needs.  Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.

Customers outside North America should contact their local support office.

If you are not currently in a support contract, please contact us.