Tech Support

Important News

Changes to AP Prime Cuts

The Associated Press in America is changing the way it delivers audio to subscribing newsrooms. It is retiring Prime Server and the Prime Cuts website. Burli is fully compatible with the AP’s replacement formats and feeds which are active and usable now. Many newsrooms have made the transition. If you’re a Prime Cuts customer and need a hand making the change (it’s quick and easy), contact our support desk or log in to our support website for full how-to details.

Reboot issues on Windows 7 | March 2018

Microsoft issued a security patch for Windows 7 (Windows 8.1 and 10 were not affected) on Tuesday March 13th that caused Windows 7 to spontaneously reboot while launching Burli (and other software) on some PCs. Rolling back that Windows Update on that PC solves the issue. Microsoft says the problem lies with some hardware driver versions and an improved Update is being readied. In the meantime, rolling back the troublesome Update seems to get things back to normal.

Tech Support Options

If you are a customer in an active support contract with Burli, click on one of the options below.

Contact a Support Technician

Technical Support

Telephone: +1.604.684.3140

General technical support is available by phone or email from our North American office during normal office hours (08:30 to 16:30 Pacific Time). 24-hour emergency telephone support is always available at the same number.

Login to our Support Website

Support Website

Our Technical Support Website includes downloads, documentation, bulletins, tips, drivers, utilities and much more. It’s an essential resource for customers looking for detailed answers.

Choose your Burli product below:


Login credentials are needed – contact us if you have lost your credentials!

Your user name and password for the new Burli Newsroom support site are the same as the legacy site!

The Burli NE Support Site is up and has some resources, but is not complete yet.  Please see Contact a Support Technician (above) if you can’t find what you’re looking for.

Install our Remote Access Tool

Remote Support

Burli uses TeamViewer to remotely support our customers’ needs.  Download our QuickSupport Tool (v11) to let our technicians work on your Burli workstation.

Customers outside North America should contact their local support office.

If you are not currently in a support contract, please contact us.