About Burli's Support

We take great pride in providing excellent support. We offer a wide variety of ways that customers can get the responsive, informed support they need.

But they don't need it very often. Burli has a remarkable track record for stability and reliability. Most trouble calls are for hardware problems and in these cases our support team can help devise temporary work-arounds and make sure the newsroom gets running normally again once the computer or network trouble is fixed.

Take a moment to review our support options:

Phone support

Emergency trouble calls are answered by knowlegable technicians 24 hours a day. During office hours technical support staff are immediately available. In off-hours staff respond within a few minutes.

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On-Site support

Our tech. support staff can also make on-site visits to help with technical issues. In North America, staff from our Vancouver headquarters are available.

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Internet support

Our extensive support website also offers registered users full access to our on-line library of software, drivers, utilities, information bulletins, newsletters, documentation and more. We also use the Internet to provide remote access support using a variety of tools that let our techs connect to the newsroom computers remotely to diagnose and fix problems.

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Product updates

We are constantly adding to and improving our software. Support customers can download updates to their version of Burli at any time from our support website at no extra charge. We also send support clients regular e-mail notification of new features and important product news.

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Customer response

Many new features and improvements in Burli's newsroom system are driven by customer requests. We strongly encourage feedback from our clients and place development priority on their needs and requests.

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World-wide support

Burli is also supported by trained technical staff in offices around the world. Support for the Americas is handled from our headquarters and an office in Brazillia. The UK and Ireland are fully supported by offices in London. Europe is handled by staff in Paris, Malmö, Warsaw, Milan and Istanbul; Africa by technicians in Johannesburg; Asia by offices in Mumbai, Bangkok, Singapore and Taipei; and support for the South Pacific region is provided by offices in Sydney and Auckland.
The staff in offices in major cities around the world are on call 24 hours a day and offer tech. support in local languages where necessary.

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